Puleen Gandhi – CSR and Administrative Assistant

Hi, my name is Puleen Gandhi and I am 37 years old. I have 5 members in my family. My mum is a housewife, my father is retired, my younger brother is working in a bank, and my wife is also currently employed.

I joined the BPO industry in 2004 where I was working in a company called Excel Infoways. I sold mobile phones and credit building manuals to US customers. My performance was consistent and this led to me being promoted to team coach. Since then I have been managing team members and ensuring the required targets are met. Things were really going well, however I wanted to work for a bigger company and get to experience the corporate world. So in 2006 I joined another company which is a now known as Tcs.

I joined the company as Customer Service Associate and handled inbound calls, customer queries, and up selling products on their credit card. This process went on for about 3 years and then was shut down. I placed in another area of the organisation to process retail banking where customers would call us for multiple requests on their bank accounts. Again this process went on for a couple of years until it too was shifted to Manilla.

In 2012 I was promoted to Team Leader in a new back office process where we needed to process insurance claims for the customers on their financial products. I was managing a team of 15-16 associates and ensuring daily and monthly targets were met as per the client requirements. When management looked at both mine and my teams performances, I was promoted to Assistant Manager in 2016. This put more responsibilities on my plate, but I was up for the challenge and have been able to prove myself regardless of whatever has come my way.

In my professional tenure I have always taken up challenges thrown at me without any issues. I have also ensured that I have given my best and achieved the required results.

Again in 2019 the process was ramping down and I was made to sit on bench where I have been waiting for another opportunity to come my way and start fresh. I have been waiting for a couple of months now. This phase is really frustrating as there is nothing for you to do but keep your eyes and ears open for other opportunities – which no one can predict when will come.

Then I came across an opportunity to be a VA (shared by a colleague who has been associated with the Virtual Assistant Team for quite some time and is really happy working with them).

Thank you for reading my story – I wanted to share with you the last 15 years of my life so I could showcase my strengths and abilities. My mentors, trainers and all my managers over the years were invaluable with their support, helping me reach the level I am today.

For a copy of Puleen’s resume please click here.