Khriscian Jade Yao – Virtual Assistant, Subject Matter Expert

Hello there! I am Khriscian Jade Yao, you can call me Khris or KH.

I have a long history in the Business Process Outsourcing Industry, where I handled different roles such as customer service representative, sales representative, and technical support representative. There, I found my love of tech and helping people, this helped me prosper as a technical support representative.

The highlight of my BPO career was when I was a Subject Matter Expert for our client who is a tech giant, helping their customers with their Smartphones and other online products. I learned more about process improvement, training, and leadership. There are lessons I learned from my boss and mentor that I still treasure to this day, including strong work ethics.

The start of the pandemic lockdown made me rethink about my career. I felt the need to grow. Thus, I have studied different paths, and it led me to the world of freelancers and virtual assistants. With my passion for constant learning, I have watched countless YouTube videos, and enrolled in several sources, until I felt I was ready to become a virtual assistant. At the height of the pandemic, 2021, I left the BPO industry that I loved for so long.

As a Freelancer, I helped tutor companies and non-profit organisations, where I faced and conquered greater challenges and grew more because of this. It was my passion to sincerely help my clients and their customers that drove me to strive for excellence, always finding ways to improve things and be the better version of myself every day. In this pursuit, I have helped my clients and colleagues by creating standard operating procedures and developing process improvements that helped them achieve their goals.

Being a Virtual Assistant for me is not only a job, but it’s also my passion. I firmly believe that my job security is the result of my work done to grow the businesses of my clients. I am always finding ways to make it easier for my client so they can focus on what’s important, taking care of their customers and expanding their business.

I am always up for the next challenge as I believe that you will grow if you face new challenges even if it’s uncomfortable.

For a copy of Khriscian’s resume please click here.