Junvie Espinas – Administrative Assistant, Real Estate

I had worked in the BPO industry for over 15 years. Majority of the campaigns that I have worked for are mainly Technical Support / Customer Service representatives. I have no plans or any idea that this profession will turn into a long term career because during that time, being a “call center agent” here in the Philippines is just a type of job that anyone can easily get. They even call it as “Telemarketers” . I have totally no idea that this industry will grow into what it is today.

Prior to working in the BPO industry, I’ve gone through several different types of jobs. I started landing my own job as a Service Crew in a local fast food chain and it lasted for 6 months. During my 6 months of working there, I transitioned to different tasks which I don’t usually do at my own home. I strived hard to whatever task was given to me but since it’s contractual based, I had to end my contract and look for another job.

I then worked for Big Computer Distributor for over a year as a Merchandiser and eventually transitioned to technical support. It widened my knowledge about computers and technology and I really learned a lot. Since it’s contractual basis again, I had to end it and look for a new one.

I have a friend that introduced me to the BPO Industry. He asked me to accompany him. I said yes and thought I’d bring my CV as well and give it a try since I’m already there. Fortunately, I was hired and started my BPO career.

In the past 15 years, I worked only for 4 companies under the BPO Industry. I mostly do customer service on both financial and technical aspects. I have worked for big companies such as Microsoft and Dell for technical support. I have worked as a payroll specialist for ADP INC. During my 15 years experience, it fully developed not just my work ethics but as well as my communication skills.

I decided to end my BPO career since it’s very demanding and the competition is tight, so I tried doing the home based job. I was hired through a local VA service firm and worked there for a year as an Administrative Assistant for a Real Estate Firm in Florida. I’ve done cold calling, appointment setting, and CRM management. Then I was hired by a different local VA firm that provided a better opportunity. After working for them for 6 months, my client decided to hire me directly as their Acquisition Specialist. This is the point where I’ve gone through hardships since mainly under Sales, which I’m not familiar with. My company enrolled me to different webinars to expand my knowledge about real estate industry.

I am confident that what I have learned in my previous jobs will help me to perform more than what I am expected to. I always make it a point to be ahead of time to meet deadlines and requirements since that is what I always give importance to. Being reliable and efficient is my priority when it comes to any job or task that I will be assigned to.

For a copy of Junvie’s resume please click here.