Ivy Crystal De Guzman – Customer Service Representative

Hi there!

I am Ivy and I am not poisonous. LOL

When I was 18 years old, I asked my father if I could start working and earn money on my own, just a part time job. Luckily, both my parents agreed so they assisted me in getting the requirements that I needed for the job. I started my very first job with a very well known fast food chain and was trained as a marketer. I continued studying, taking up Bachelors of Arts in English Language while I was also working. When I reached my 3rd year in college, I decided to stop working because I really needed to focus on my studies and thank God I was able to finish it.

Before our graduation, I decided to look for a job so that I can start right away after graduation. With His guidance, I was given the opportunity to work with a well known call center. With the help of my leaders and colleagues, I was able to learn how to become a good customer service representative. Also with the support of my family, I was able to learn the things that I can do. I learned my weaknesses and strengths and the importance of being respectful, reliable, integrity and honesty. Truly the experiences that we have are the best teachers. I stayed in that company for 6 years being a customer service representative and I loved it.

After 6 years, I was determined to get out of my comfort zone and try other call centers. Luckily, I was hired and continued being a customer service representative. But then again everything happens for a reason, I decided to leave and try another field. I wanted to learn how to become a virtual assistant. I started working as a medical biller and right after a CMN caller. I also learned how to process orders, calling insurance companies for eligibility of a patient, and calling doctors for follow ups on some important papers.

It was quite difficult and mind blowing but I was able to learn it with the help of my team mates, with their patience and cooperation and compassion towards me. I always make sure that I can help them when they are overwhelmed with their tasks or if they want to go on a leave and I can cover their tasks.

I learned that its always a blessing to learn new things and for us to learn, we need to first understand and be open-minded. Always learn from your mistakes and don’t forget the people who taught you lots of things, they are your mentors and we should always be thankful with their help.

Always look at the brighter side of life, if life gives you lemons make lemonade.

For a copy of Ivy’s resume please click here.