Estrella Palmer – Customer Service Representative

I am Estrella Lizel Palmer, you can call me Star for short. I am married and have one child. My journey in the BPO industry started 8 years ago. My first work was under Hilton Hotel Reservations. I was part of the team for 3 years and 7 months. My first year was more on adjustment and preparing myself to be one of the best representatives. I joined a lot of training to upskilling under the US, and UK desks. I was also awarded as the Best Agent. Then became one of the Help Desk, which is an important role for me. My main purpose was to help agents communicate all their guest’s feedback regarding their entire stay and communicate them directly with the hotel manager. I also help them with any supervisor calls with any issues that need to be addressed immediately. And be able to resolve and make the entire stay of the guest more convenient, and memorable.

My present work is under Vistaprint. I’ve been working with the company for 3 years and 11 months now. At first, I thought it would just be assisting customers, but to be part of a culture where you make things easier for the customer to achieve their desired results for their projects is really rewarding. For you are part of achieving their goals, even if it is personal or for their business. Even doing things from scratch, like helping them create their own account, choosing the right layout or marketing materials for the type of business they are in, putting all the information needed, and providing a step-by-step way of placing the order. It does not end there for I always provide the extra mile like monitoring the order if necessary and giving updates to the customer via phone or email.

I was also trained and upskilled for US, CA, AU, NZ, IE, and UK desks not only for phones and emails but for chats too. Using different tools in the design from basic logo design, business cards, invitations, signs, banners, and other marketing materials. I also attend webinars that will help me do my job well.

Outside my work, I familiarise myself with Canva, Google Suite, and Basic Website Design and even attended webinars for Project management, Social management, and Email management. I really love learning new things and developing my skills.

I think that is all.

For a copy of Estrella’s resume please click here.