Charles D. Miranda – Customer Service Specialist

Hi! My name is Charles Miranda. You can call me Charles. My close friends call me Bronson. That is my nickname. If you’re wondering why, my first name and nickname are taken from the famous actor, Charles Bronson. It’s a pleasure to meet everyone.

I am from The Seafood Capital of The Philippines, Roxas City, Capiz. I am a very outgoing person and I love to meet new people.

I am the second child in our family. My elder sister looks after me regardless of my age, but I also love taking care of my family. We have been accustomed to make sure that as a family, we should stay together no matter what. I currently live with my mum and my sister. My dad is now in a far better place looking after us.

I studied in a Christian school from kindergarten until my university years. Though there had been a few differences in the schools I attended. From Kindergarten until the end of Grade School, I attended a Protestant school. When I got to High School, my parents enrolled me in a Catholic School. And finally, when I was a university student, I went back to a Protestant school again.

I performed satisfactorily but if there was one thing that most of the people around me would notice more than anything, it would be my skills to use the English language. When I was studying, most of the schools I attended would only allow us to speak in English. Plus, my love for English movies and television series deeply honed my abilities to use the language.

I graduated with a degree in Bachelor of Science in Business Administration. I was greatly encouraged by my father to take up that course since my family has been in different kinds of businesses since I was little. I really thought it was going to work out for me because of my family background. But I guess my parents’ luck is theirs and I needed to find my own luck when it comes to living a professional life.

A year after graduating I heard from a friend that an online academy was going to open up in our city and it will be the first-ever ESL company to be established in the entire province of Panay. It was back in 2010 when I decided to apply as an ESL teacher. After having the interview session with one of the managers, they asked me to give them a demo class to see if the owner would accept me as one of the teachers in their company.

And so yes, I was able to ace my demo class and the owner told me that I could now start to set up my profile on their website so the students could freely choose who they want to be their teacher. So, everyone was given a chance to showcase their abilities to teach in a Level Test to assess the student’s English level and also a chance to secure a regular student. I, on the other hand, was not given a chance to conduct a level test. So, I approached my manager with regards to the matter. It was then when she told me upfront that parents don’t really select male teachers for their children. I was also told not to get my hopes up since that is how it is in other cultures when it comes to this kind of situation.

I felt sad but I didn’t give up. I told myself to give it a little more time and see if was going to work for me or not. A day came when a teacher got sick and needed to rest so she decided to call in and ask if she could take the rest of the day off. Our boss was a good man and allowed her to rest, but business-wise the classes should go on no matter what.

I’m not going to say that I was happy that one of my colleagues got sick, but it was an opportunity for me. I was so glad that time that I was given the chance to be a substitute teacher. But what’s funny was after conducting a class with some of the students, not just one but all five of them decided to call the management and requested if they could all study with me!

So, the owner considered the situation and said “Yes”. I was given the title “Mr. Sub Class” in the company, and other employees started to get scared of being absent. I was finally given a chance to conduct a Level Test and yes, I was able to secure my very own regular students and most of them were from other classes who transferred to mine.

I spent seven long years in that company. But as my city started to grow, other businesses also started to spring up out of nowhere. And so, another kind of industry entered my city. It was now a call center that was being put up. When I did my research about the new company, I learned that it was one of the very first BPO companies that was established in The Philippines. I just knew that time that it was going to be the next big thing for me. I decided to bid my very first company farewell.

With a little experience in teaching the English language, I had this notion that if I can help people from other countries to learn the English language, it would be easier for me to help my countrymen to improve their abilities to communicate using this universal language. I decided to apply but the only positions offered were for communications trainers. I didn’t really expect that much but lucky for me, I was one of the first three people to get hired as a Global Communications Trainer. From this work I learned that when it comes to being a communications trainer, you should be able to positively position every single word you say.

The company provides services to customers from all over the world. And with my background in business, I was able to help other people to improve their English, which helped them become good future financial consultants.

As a person who honestly seeks greener pastures, I decided to leave the training team and joined the production team. There, I worked with the people I used to train and took on concerns from customers from all over the world. It was the greatest time of my life being able to perform in equal footing with people with no awkwardness but just positive reinforcements.

But sadly, as the saying “All good things must come to an end” goes, I started feeling the effects of working at night. It was not a physiologically supportive job and no matter how we look at it, the human body is not fit to work at night and sleep during the day. Eventually, I decided to disengage myself from the company after two wonderful years.

So here I am, trying to start a new life within a new kind of industry, I am really looking forward to working with you.

Once again, my name is Charles and this is my story.

For a copy of Charles’ resume please click here.