Alfonso Baena III – Administrative Assistant, Customer Service

Hello, I am Alfonso Baena III, You can call me Al, for short. I am a multi-skilled virtual assistant from central Philippines, and I would be honored to work for a dynamic organization or individual needing administrative support. I prefer clients based in Australia/New Zealand, Asia, or Europe as the time zones are closer to that of the Philippines.

I studied mechanical engineering in college but opted not to practice it after graduating and passing the licensing exam. I’ve always been more interested in other subjects such as history, geography, and life sciences. I also enjoy cooking and traveling. I especially like going to white-sand beaches and I’m lucky to live in a country blessed with many :). When I was younger, I collected coins, stamps, and news magazines.

I started working in 2007 as a customer service representative. I took calls for Microsoft, gathering customer information, creating service requests for technical support, and providing basic sales information. I spent more than three years in that position, and that helped hone my communication and conflict resolution skills.

Between 2010 and 2015, I ran a business selling clothes on Facebook. Sales were good during the first 4 years but then went downhill because of stiff competition. I then worked as a copy editor for around one and a half years, correcting spelling, grammar, punctuation, and formatting errors in journal articles. Our clients were academic authors who had their work published by Elsevier, one of the world’s biggest publishing companies. I then decided to leave that role in mid-2016 to pursue freelance work.

I have worked with The Digital Folks Australia, an online marketing agency based in Sydney. Among the projects I’ve done for them was appointment confirmation for an Australian real property firm. I called or emailed prospective home sellers & buyers and booked them for seminars & meetings with the company’s property specialists. I have also done social media engagement for a realty and mortgage firm, also based in Sydney. I have written short advertisements for email & Facebook marketing and performed data entry tasks for companies engaged in construction, property & wealth management, and commercial & tax law.

To further upgrade my skills, I’ve been taking an online virtual assistance course and have been watching many YouTube tutorials. I am a fast learner and work equally well independently or as part of a team. I have used the following tools and apps with varying degrees of expertise: Microsoft Office, Google Workspace, Skype, Zoom, RingCentral, Slack, Appfolio, Salesforce, Hubspot, Canva, Facebook, Instagram, LinkedIn, and Twitter among others. I am more than ready to help make your business run smoother, so you can focus on growing it.

Thank you and talk to you soon :).

For a copy of Alfonso’s resume please click here.