Joy Arsenal – Customer Service Support, Accounts and Admin Support

Hi, I am Joy Arsenal, 39 years old, born and raised in Iloilo, Philippines and a mom of 3 amazing kids. I graduated with a Bachelor’s Degree in Commerce major in Marketing. When I graduated from college, I flew right away to Manila to look for a job and I ended up working in a BPO. My first job was chat support, our account is a tax account where we help customers file income taxes via chat. It was only for 6 months because it was only a seasonal account.

I applied to a different BPO company and got the job as a Technical Support Representative, we help customers if they have problems with their cameras and software. I was blessed to be promoted after 5 months of working and became Senior Level One Support, we usually attend supervisory calls and talk to non-stop irate customers. Stayed as a Senior Level One Support for almost 7 months and finally decided to go home to Iloilo.

When I arrived here in Iloilo, I applied again in BPO and luckily got the job as a Technical Support Representative. We help customers fix their dish satellite and I realised one day that I am no longer happy working in a BPO. I have no time for my family and friends since I am sleeping during day time. My cousin told me to apply for a remote job and that’s where I found out about jobs that you can work from home. It’s also a struggle at first since it’s hard to find a client and a job online.

After a few months of looking, I finally found my first client. It was the year 2011 and I am proud to say that I have the same client until now. I am so happy because I have flexible hours and I can spend most of my time with my kids. I witness every significant moment in their lives. I am always available when they need me at school. I am proud to say that I am their best friend, always being there when they have problems and that is the most important thing right now.

Currently, I am looking for an additional job to cater our needs and I wanted to grow further with my career. I know I have a lot of things to learn and I am so excited to learn new things that will help me to grow. Thank you!

For a copy of Joy’s resume, please click here.