Mary Jennielyn Tuazon – Virtual Assistant, Onboarding Specialist

Hello I’m MJ, I just turned 30 years old this year and still chasing my dreams.

When the pandemic started, I was still working in a call centre in the metro and had to work amidst a global pandemic. We had to stay in a hotel for easier travel to work and when the restrictions loosened a bit, we had to travel via shuttle in groups which made the transportation to and from work in total of 6 to 8 hours per shift plus my usual shift of 9 hours. This is the time that I thought to myself “Is this the life that I wanted?”. I ultimately decided that it was no longer worth it risking my health and my family’s health and that I needed to make a change in my career.

Luckily, I was referred by a dear friend to work remotely and that was the start of my life improving dramatically. I made a list of things I want to accomplish before I am 30 years old and because of working remotely I was able to accomplish 2/3 of my goals.

I was lucky enough to work with clients who value self-improvement and trusted me to be the partner in their growth. I was able to work with Spartan Medical and help their call centre for COVID test results for the state of Texas, making sure that results and tests were scheduled on time. I managed their nurse’s database to ensure that they had the proper and complete license to be deployed on-site. I also worked as a client onboarding specialist and product implementation specialist with Dialpad and Emotive. I learned a lot about b2b transactions, creating marketing flows, SMS flows, and call flows for small to enterprise businesses, and was able to work with multiple departments per project that I handled.

Over the years, I honed my skills to be able to adapt to any changes in my career which made me indispensable to my clients. I always give my 100% to any task that is given to me and I make sure to over-communicate with my clients to make sure that our end goals are aligned.

As my 30s start, I can say that I am still fiery and still have the passion in me to succeed. I aim to be able to help my clients grow their businesses and have the time to spend more time in more valuable things in their lives.

For a copy of MJ’s resume please click here.