Jennylind M. Daroca – General Virtual Assistant

Hi there! I’m Jennylind M. Daroca, you can call me Jenny. I’m a mother of 3 boys. There’s a deep sense of fulfillment in nurturing a son and achieving career goals. I have almost a decade of accounting experience, as an accounting clerk, audit staff, and accounts payable. I transitioned to customer service because I wanted to engage directly with people.

My extensive accounting background equips me to provide a unique, well-rounded perspective in addressing customer needs and enhancing overall customer satisfaction. I worked in BPO for 4 years. During the pandemic, we worked from home and I realized that it is indeed possible to work from home and be productive. It’s also possible to have a career this way.

In my previous role as a customer service specialist, I was responsible for managing client inquiries, resolving issues, and ensuring a positive customer experience. Challenges include high call volumes during peak times and addressing complex issues requiring in-depth knowledge. I embraced these responsibilities ensuring customer satisfaction and contributing overall success of the customer service team.

In my free time, I enjoy reading, especially self-help books. I believe these can help me understand my thoughts, behavior and motivates me as a person. Self-help books often inspire me to set and pursue my own goals. These books also taught me to embrace change, and constantly strive to improve which is essential to my personal and professional growth.

One of my fears is not meeting my own high standards and expectations. I’m very committed to delivering quality work and sometimes worry about falling short. However, I view this as a motivator to constantly improve and seek feedback to enhance my performance. I also strive to maintain a healthy work-life balance.

My goal as a new and aspiring virtual assistant is to become proficient in managing various administrative tasks and to earn a reputation as a dependable and skilled virtual assistant.

I recognize the importance of staying updated with the latest industry trends. I enrolled in short courses for a virtual assistant and watched different videos from various platforms related to freelancing. I have established a dedicated work-from-home setup to ensure uninterrupted work. Additionally, I consider myself to be extremely organised, efficient, and self-motivated.

I know that I have a lot to prove, but I believe I possess a diverse skill that makes me adaptable and capable of handling different roles and responsibilities.

For a copy of Jennylind’s resume please click here.