Marionnette Diano – General Virtual Assistant

Hello, I’m Marionnette Diano, but you can call me Aione. I’m a single mom with one child and a high school graduate from New Era High School. The idea of being a call center agent and working from home had never crossed my mind before.

After high school, I started working as a saleslady in a mall, hoping to save money for college. Unfortunately, I couldn’t pursue higher education to support my mom and younger siblings. Despite not going to college, my time as a saleslady taught me about good customer service and interacting with different people. I continued working in various malls and brands. In 2008, eight months after giving birth, I returned to work as a cashier in a famous shoe boutique — a promotion from sales clerk to cashier for a high school graduate like me.

After three years as a saleslady and cashier, I became a receptionist at one of the world’s leading gyms. Being a receptionist wasn’t much different from being a saleslady; both required multitasking. While working in this role, my son was diagnosed with ADHD, leading me to resign after a year as the doctor advised me to focus on my son’s condition.

I took a break from work to concentrate on my son’s therapy and learn how to manage his hyperactivity disorder. After four years, I became a call center agent in a BPO company and a Customer Service Representative in a Canadian bank. Working in an office, I adapted to change, handled a fast-paced environment, and stayed calm, flexible, and friendly under pressure.

The pandemic hit, and I had to resign after recovering from COVID. Fortunately, I found a BPO company offering remote work as a Travel Advisor. I learned to use tools like GDS for flight bookings and other reservations. Eventually, the company decided to bring agents back to the office due to handling customer’s card details. Concerned about COVID-19, I sought a work-from-home job and landed a role as chat and email support for a US-based delivery company.

In my search for better opportunities and career growth, I successfully interviewed as an appointment setter. Since then, I’ve continued to explore, read, and take courses as a virtual assistant. Working from home is a significant change from the office, eliminating the stressful commute. This time savings allows for longer rest, increasing productivity and creativity.

I aspire to have career growth, learn new skills, and apply them as a virtual assistant.

For a copy of Marionnette’s resume please click here.