Diane Rodriguez – Administrative Assistant, Customer Service

Hi! My name is Diane Rodriguez. Some of my close friends call me Yanie or Yan. I am a graduate of Business Administration major in Financial Management. Finishing college was never easy for me due to some financial issues. That being said, I’ve worked as a student, which led me to my first job as a call center agent. This is where I learned how to handle different kinds of people from other countries, adjust your schedule accordingly due to different working hours and also to be a critical thinker for us to provide the right solution for our client’s needs. It was a good experience for me because I got to see the other side of life outside of school.

After finishing college, I decided to work in the same BPO company that I previously worked with, but this time as a copy editor. With this job you learn to be precise and thorough since we correct grammatical and spelling mistakes made by the authors without changing the meaning of the manuscript. It was fun to read but apparently I realize that this field isn’t for me. I needed to find a career that will make me feel proud of myself. So after 2 years, I resigned and applied for a company for Virtual Assistants.

At first I had no idea what a virtual assistant was, but luckily I got the job. That’s when I learned that being a VA is literally being an assistant virtually for a client. With the skills that I acquired with my previous jobs and some training that I had with my first client, I got to be a general virtual assistant. Being a general VA, my tasks involved invoicing, quoting some items needed for my clients home staging projects, managing social media, and some basic graphic designing and video editing.

With all the experiences I had, I have learned that learning is an everyday process and that I have nothing to be afraid of because change is inevitable. Change is the only constant thing we have in this world. We just need to be open for us to adapt with change.

I am looking forward to helping you out in achieving your goals for the company and in life.

For a copy of Diane’s resume please click here.